Privacy Policy

1. Introduction

This Privacy Policy explains how SYA IT HOLDING SOLUTIONS SRL collects, uses, discloses, and protects personal information provided by users of https://www.sya.ae.

We are committed to respecting your privacy and complying with applicable data protection laws in the United Arab Emirates (UAE) and the European Union (EU), including:

• UAE Federal Decree-Law No. 45 of 2021

• General Data Protection Regulation (GDPR) – where applicable

2. Who We Are

SYA IT HOLDING SOLUTIONS SRL

Registered in Romania – J40/12181/2023

VAT No. RO48422310

📧 Email: office@syaitsolutions.ro

📞 Phone: +40 724 981 873

We operate internationally through [https://www.sya.ae], providing digital marketing and consultancy services.

3. What Information We Collect

We may collect and process the following categories of personal data:

• Identification Data: name, company name, email address, phone number

• Technical Data: IP address, device type, browser type, pages visited

• Billing Data: invoicing details, VAT number, billing address

• Payment Data: processed securely via Stripe or PayPal; we do not store card details on our servers

4. How We Use Your Information

Your data may be used for:

• Responding to inquiries or contact form submissions

• Preparing quotations, contracts, or invoices

• Delivering digital marketing services as agreed

• Sending service updates or marketing emails (only with your consent)

• Complying with legal obligations

5. Legal Basis for Processing (GDPR Context)

We process personal data under the following legal grounds:

• Performance of a contract – to provide services requested by you

• Legitimate interest – to communicate, market, and improve our services

• Consent – for marketing emails or non-essential cookies

• Legal obligation – to comply with tax, accounting, and regulatory duties

6. Third-Party Services and Processors

Your data may be shared with trusted third parties strictly for the purposes described above. These include:

• Stripe – for secure payment processing

• PayPal – if chosen as an alternative payment method

• Email providers (e.g. Gmail/Zoho)

• Hosting platforms or analytics tools (e.g. Google Analytics)

All processors are contractually obligated to safeguard your data and never use it for their own purposes.

7. Data Retention

We store personal data only as long as necessary:

• For service delivery and client communication

• For legal obligations (e.g., accounting – typically 5 years)

• You may request deletion of your data, where applicable

8. International Transfers

We operate internationally and may transfer data between the EU and the UAE. Any such transfers comply with the applicable laws, including EU standard contractual clauses (SCCs) where required.

9. Your Rights (Under GDPR or UAE DPL)

You have the right to:

• Access your data

• Request rectification or deletion

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise your rights, email us at office@syaitsolutions.ro

10. Cookies

Our website may use cookies for performance, analytics, and functionality. You can manage cookie preferences via your browser settings or opt out where applicable.

11. Data Security

We implement reasonable technical and organizational measures to protect personal data, including SSL encryption, secure servers, and limited access to data.

12. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or how your data is processed, please contact:

SYA IT HOLDING SOLUTIONS SRL

📧 office@syaitsolutions.ro

📞 +40 724 981 873

🌐 https://www.sya.ae

Last updated: May 30, 2025

GROW TRAFFIC & INCREASE REVENUE

Tell us about your project

Let us help you get your business online and grow it with passion